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What is a REST API in ServiceNow? How to Use Real Life (2025)

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  ServiceNow continues to be one of the most powerful enterprise platforms in IT Service Management (ITSM) and digital workflows. As organizations move into 2025 with accelerated adoption of automation, integration, and AI-driven workflows. ServiceNow, a cloud-based platform designed for managing IT services, makes this possible with the help of  REST APIs  (Representational State Transfer Application Programming Interfaces). REST APIs allow different software applications to communicate with each other, ensuring smooth data exchanges across platforms. In this article, we will dive deep into what a REST API in ServiceNow is, how it works, and how you can use it in real-life scenarios to enhance your workflow. Understanding REST API in ServiceNow What Is an API? Before we dive into the specifics of REST APIs in  ServiceNow , let’s start with the basics. An  API  is a set of rules that allows one piece of software to interact with another. It defines the meth...
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Difference between Client Script and Server Script in ServiceNow

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  Introduction ServiceNow has become a powerful platform for managing IT services, automating workflows, and providing a seamless user experience across organizations. With its wide range of features, ServiceNow enables developers and administrators to create customized business applications. A key component of ServiceNow development is understanding the difference between Client Scripts and Server Scripts . These scripts play distinct roles in how data is processed and how users interact with the platform. In this article, we will dive deep into client scripts vs server scripts in ServiceNow , explore their functionality, and explain why knowing the difference is crucial for building efficient applications on the ServiceNow platform. What Are Client Scripts in ServiceNow? Client Scripts are scripts that execute on the client-side , meaning they run in the user's browser. They are primarily used to handle interactions between the user interface (UI) and the system, ensurin...
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How to Create an Incident and Understand Problem in ServiceNow

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  Introduction ServiceNow has become one of the most powerful  IT Service Management (ITSM)  platforms in the world. Whether you are starting your journey as an IT professional or already working in enterprise environments, understanding ServiceNow incident management is essential. Incidents and problems are two core concepts that ensure service continuity, but many newcomers often confuse them. In this article, I’ll explain step by step how to create an incident in  ServiceNow  and then break down the key differences between an incident and a problem. Towards the end, you’ll also discover why learning ServiceNow with the right training partner like Visualpath can open doors to high-paying ITSM careers worldwide. What is an Incident in ServiceNow? An incident in ServiceNow refers to an unplanned disruption or reduction in quality of an  IT service . Simply put, if something breaks, slows down, or doesn’t work as expected, it be...
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ServiceNow Catalog vs Item: Key Differences and Automation

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  Introduction When working with ServiceNow, especially in ITSM environments, it's common to hear terms like ServiceNow Catalog and Catalog Item. While they may seem similar, these two concepts have distinct purposes and functionalities. Understanding the  ServiceNow Catalog differences  is critical for service designers, administrators, and users alike. In this article, we’ll clearly explain the difference between the two, how they function together, and how the Flow Designer can be used to automate catalog item processes effectively. What is a ServiceNow Catalog? A  ServiceNow Catalog  is essentially a portal or storefront where users can browse, search, and request services or products offered by various departments such as IT, HR, or Facilities. It organizes all the services into categories to improve navigation and user experience. Think of it as the main directory from which everything else flows. Key functions of a ServiceNow Catalog: · ...
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