What Is the Difference Between ServiceNow ITOM and CMDB?
What Is the Difference Between ServiceNow ITOM and CMDB? Introduction ServiceNow ITOM vs CMDB is one of the most common comparisons professionals explore when trying to understand the operational backbone of the ServiceNow ecosystem. Both are critical to enterprise IT, but they serve very different purposes. ITOM focuses on operational automation and service health, while CMDB ensures that all configuration data is accurate and trustworthy. If you want to understand how modern IT environments maintain visibility, automate tasks, and prevent outages, understanding the distinction between the two is essential. This topic is especially important for learners beginning their journey through ServiceNow ITOM and CMDB Training . What Is the Difference Between ServiceNow ITOM and CMDB? 1. Understanding ServiceNow CMDB: The Source of Truth The Configuration Management Database (CMDB) is the structured inventory of every asset and configuration item in your IT...